Privacy Policy

Our Privacy Policy

Verma Travels Ltd is committed to respecting your privacy and protecting your personal information. Indeed, we attach particular importance to protecting the personal information that you share with us and we strive to maintain your trust in this regard.
When you do business with us, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used, for example, to process your booking and travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airport ground handlers to ensure that your baggage arrives safely at your destination.
In this privacy policy (hereinafter the “Policy”) we explain how we collect, use and protect your personal information.
This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website or otherwise interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation in force.

Full Privacy Policy

Our Commitment

We have developed and implemented internal policies and procedures designed to provide adequate protection of the personal information in our possession and we review these on a regular basis.
We educate our employees about the importance of protecting personal information by providing them with training on this topic and by issuing directives outlining their role and obligations in this regard.
We take reasonable measures to ensure that our agents, mandataries, representatives and employees comply with the provisions of the privacy protection legislation in force.

What is the scope of application of this policy and controller?

The provisions of this Policy apply to all personal information collected and processed by our agency within the framework of its activities, unless otherwise indicated when collecting such personal information.
We have assigned the task of ensuring the protection of our customers' personal information and answering privacy questions to Transat Data protection officer.

What is considered personal information?

Personal information is any information that identifies you or can be used to identify you. Your personal information may include, for example, your name, your contact details or information relating to your travel itinerary (e.g. your booking reference number).
This information may be collected from you during any interactions you have with us, for example when you visit our website, make a booking, call us or send us an email etc.
This information may also come from travel counsellors.

Types of Personal Information We Collect

  • Identification:Your name, date of birth, gender, nationality and passport number. If your minor children are included in the booking, we will collect their identification information.
  • Contact Information: Your telephone number, physical address and email address.
  • Booking Details: During the booking process we collect information about your booking that may include your date of travel, flight reservations, hotel reservations, payment details and any ancillary services such as Option Plus, upgrades and extra baggage.
  • Travel Details: During the booking process we collect information about your booking that may include your date of travel, flight reservations, hotel reservations, payment details and any ancillary services such as Option Plus, upgrades and extra baggage.
  • Interactions: When you communicate with us via email, online or via social media, we store your communication and, if relevant, each attachment such as pictures and/or videos. When you contact us by telephone, we may record your telephone calls for training purposes or to prevent fraud. We also collect your questions or complaints.
  • Previous Bookings:We collect information about services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions and customer feedback.
  • Social Media:We collect information that you enter during contests or comments that you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
  • Third-Party Bookings:A third-party booking is when a family member, friend or another person (hereinafter the “Third Party”) makes a booking on your behalf. This Third Party will necessarily provide us with the same personal information that we would collect from you directly in order to complete your booking. In such circumstances, the Third Party will have ensured that you have been made aware of the content of this Policy and that you consent to supply your personal information to us.

Use of Your Personal Information

  • Providing Services: We may use your personal information to process and manage your booking and to fulfil your travel arrangements and purchases. For example: • To identify you in order to issue your ticket; • To ensure you receive specified dietary requirements; • To inform the flight crew and other members of the team that you have purchased Option Plus; etc. In case of non-provision, objection or restriction to processing or erasure of any information necessary to provide you with our services and those of our partners, or in the event you wish to withdraw consent previously given to us for the collection and use of your sensitive personal information, they as we may not be able to provide certain or all of our services to you. In such circumstances, cancellation fees may apply.
  • Communicating and Informing: We may need to contact you by email and/or by telephone for administrative or operational reasons. For example: • To send you confirmation of your bookings and your payments; • To inform you about your travel itinerary; • To notify you when check-in is available or to advise you of disruption and changes to your flights; etc. We will also use your contact information for commercial prospecting and to send you marketing communications, if you agreed to receive such communications. Your opinion is very important to us, so we may seek your feedback on our services via email, social media or surveys. We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you and to improve our services and experiences for customers.
  • Improving Customer Experience: We may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure that you receive commercial communications from us that are relevant to you.

Accuracy and rectification of your personal information

We make every effort to keep the personal information in our possession accurate, complete, and up to date. However, you are in the best position to quickly inform us of any changes to your personal information, and we therefore ask you to inform us of any amendments, if applicable.
At any time, you may request that the appropriate corrections be made to the personal information that we hold about you. If applicable, we will forward the amended information to the third parties that have access to your personal information.

Safeguards

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Withdrawal of Consent

When we process your information based on consent you have previously given, you may withdraw said consent at any time.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Contact Us

If you have any questions, comments or concerns about our Privacy Policy, please contact us.